Refund Policy
Our products are digital downloads, so refund requests are handled differently from physical goods.
Because digital files can usually be accessed immediately, change-of-mind refunds may be limited after access or download begins, subject always to applicable consumer law.
When we will review a refund or remedy request
- You were charged more than once for the same purchase.
- The delivered product is materially different from the product description.
- A technical problem prevents access and we cannot reasonably resolve it.
- The digital content is faulty or another remedy is required under applicable law.
Digital-content cancellation rights
Some countries provide a statutory cancellation or withdrawal period. For immediately supplied digital content, that right may end only when the legal requirements for immediate supply and acknowledgement of loss of the cancellation right have been met. If they have not been met, your statutory cancellation rights may continue.
Before requesting a refund
Please retry the download, check your receipt email and spam folder, and try another browser or device where appropriate. If the problem continues, contact us so we can try to restore access.
How to request help, a remedy or a refund
Email theofflinetimeco@gmail.com with the email address used at checkout, product name, order reference if available and a short explanation of the issue.
Free products
Free downloads do not involve a purchase price, but we will still try to resolve access or file problems you report.
Mandatory rights
Nothing in this policy excludes or limits rights, refunds, replacements, remedies or protections that cannot legally be excluded under applicable consumer law.